Hasan Mustafa
Virtual Assistant | E-commerce Operations & CRM Expert | GoHighLevel Specialist | Customer Support | C++ & JavaScript Developer
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Summary: Expertise in Digital Operations
I'm Hasan Mustafa, a versatile Amazon Virtual Assistant and WordPress Developer with a strong technical background in customer service and web development. I specialize in helping businesses build and maintain their WordPress websites, optimize their Amazon FBA operations, and deliver exceptional customer support.
WordPress Development
Custom theme/plugin development, responsive design, performance optimization, and seamless eCommerce integration.
Amazon FBA Expertise
Product research, listing optimization, inventory management, and account launching.
Customer Service
Handling inquiries, solving problems, ensuring high satisfaction levels.
IT & Cloud Proficiency
Skills in C++, JavaScript, Google Workspace, AWS, and Dropbox.
Key Skills & Certifications
Top Skills
Problem Solving
Team Leadership
Teamwork
Certifications
C++ Essentials 1
Project Management Associate
Early Remote Internship – Star Performer
Experience: Project Management Associate
1
Excelerate
September 2025 - October 2025 (2 months)
Completed a structured PMA Internship, focusing on professional development, communication, and management training. Assisted in coordinating tasks, improving workflow efficiency, and supporting team projects.
2
Key Skills Developed
Developed key skills in leadership, time management, problem-solving, and workplace communication while gaining exposure to real corporate environments.
Experience: Amazon FBA Intern
Product Research
Detailed product and competitor analysis to identify profitable opportunities for Amazon Private Label and Wholesale clients.
Listing Optimization
Keyword research and listing optimization (titles, bullet points, descriptions) to improve visibility and conversions.
Account Management
Supporting order tracking, inventory coordination, and customer service assistance.
FBA Best Practices
Learning and applying best practices in Amazon FBA operations under Sellonics team's guidance.
Experience: Customer Service Representative
Sellers Communication Pvt Ltd | January 2024 - August 2024 (8 months)
Provided exceptional customer support across multiple campaigns: Debt Relief, Mortgage, Medicare, ACA, Solar, and Home Services.
Promoted to Assistant Supervisor within three months for exceeding lead generation targets and demonstrating leadership skills.
Assisted in training and mentoring new hires to improve team performance and customer interactions.
Maintained a high level of professionalism and communication to enhance customer satisfaction.
Experience: Quality Assurance Analyst
Humanatic Official | April 2021 - December 2023 (2 years 9 months)
1
Call Analysis
Listened to and analyzed recorded customer service calls to ensure quality, accuracy, and compliance with company guidelines.
2
Categorization
Categorized and tagged calls based on call flow, customer needs, and agent performance.
3
Feedback & Improvement
Provided feedback to improve customer experience and communication strategies.
4
Skill Development
Strengthened attention to detail, active listening, and evaluation skills in a deadline-driven remote environment.
Education: Virtual University of Pakistan
Bachelor's degree in Information Technology
September 2024 - September 2028
Currently pursuing a Bachelor's degree in Information Technology, building a strong foundation in core IT principles and advanced computing concepts.
Technical Prowess: C++ & JavaScript Development
My technical skills extend beyond operations and customer service, with a solid foundation in programming languages critical for modern web development and system logic.
C++ Development
Proficient in C++ for robust application development and problem-solving.
JavaScript Expertise
Skilled in JavaScript for dynamic web interfaces and interactive user experiences.
Let's Connect & Collaborate
I am always looking for new opportunities to apply my diverse skill set in virtual assistance, e-commerce, customer support, and web development. Whether you need help optimizing your Amazon store, building a responsive WordPress site, or enhancing customer satisfaction, I bring a blend of technical expertise and customer-focused solutions.
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